Team Leaders

Dale grew up surrounded by the property insurance industry his entire life as his mother spent all of her career as an executive in charge of claims for some of the largest property insurance carriers in the country. Dale’s knowledge encompasses all facets of the insurance industry; from estimating to sales to adjusting and, most recently, as co-owner of the fastest-growing public insurance adjusting firm in Texas. His experience includes deployment on more than 20 different hurricane events, 30 flood events and thousands of residential and commercial fire losses. Dale possesses tremendous “hands-on” working knowledge of the first-party property claim recovery industry. He is supported by his loving wife, Geri, and their two adult children, John, a recent LSU graduate, and Katheryn, who currently attends Texas State University.

Maddie is a native Houstonian and comes to us with 5 years of bookkeeping and office personnel experience. Before joining the team at Crossroads Insurance Recovery Advocates, LLC, Maddie attended Lone Star Community College where she gained the incredible skills she now contributes to our diverse team. Her responsibilities include payroll, data entry, bookkeeping, customer service, record keeping, and contents claim adjustment. Maddie possesses the stamina, motivation, and ingenuity required in this demanding and challenging industry. She enjoys attending concerts, working out at the gym, and playing with her children. Maddie resides in Katy, Texas with her beautiful children, Aiden and Avery, and her sweet dogs, Gunther and Athena.

Deidra’s tenured background in the insurance, construction and mitigation industries adds to the extensive credibility of the entire Crossroads team. She possesses more than 17 years of experience in the preparation support, and final adjustment of both residential and commercial claim recoveries. Before joining Crossroads, Deidra was a commercial claims adjuster for one of the nation’s largest insurance carriers, working in their large-loss division. She maintains a well-rounded knowledge of all aspects of insurance claim adjustment, as well as the mitigation and reconstruction of both residential and commercial properties. Deidra earned a Bachelor of Science degree in law enforcement and police science from Sam Houston State University in Huntsville, Texas. She currently maintains her Property and Casualty Adjusters License for Texas and resides in Northwest Houston with her husband, Peter, and son, Colton, where she devotes her leisure time to family and the rescue and fostering of homeless and injured pets available for adoption through Dori’s Darlings.

Jessie Hernandez is a 40-year-old Richmond Native. He is a veteran salesman with a passion for construction. His devotion to building strong relationships with his clients has earned him a reputation for always putting his customers first. He loves bourbon and bar-b-que. A self-proclaimed serial hobbyist, Jessie enjoys working out, duck hunting, smoking meats, premium watches & gun collecting. Jessie also loves traveling and the outdoors. He abides by the motto, “live life to the fullest.” As an amateur photographer and licensed remote aerial vehicle operator, Jessie brings a bevy of talents to your claim and works hard to ensure you get everything you’re entitled to. Jessie is married to his best friend and has 4 loving daughters.

Amy, a 21 year old native Houstonian, came to us after amassing 28 hours at Lone Star College in general studies. Being around the insurance and restoration business where her father worked for 14 years, she became interested in learning more about the industry. She impressed us all by quickly obtaining her public adjusting license and becoming certified in IICRC Fire & Smoke Restoration. She uses her fresh perspective to help navigate policyholders with their contents claims, and is ever expanding her knowledge with each new job she takes on. Although new to our company, she is never far from the talented and experienced team members who are eager to help her in her blooming career. She currently resides in Spring, where she spends time nurturing her beautiful one year-old daughter, Alessia.

Crossroads Insurance Recovery Advocates

Team Leaders

Team Leaders

Dale Terry

Maddie Ludwig

Deidra Muchmore

Jessie Hernandez

Amy Corner

Team Leaders

Dale Terry​

Maddie Ludwig

Deidra Muchmore

Jessie Hernandez

Amy Corner

Dale Terry