10 Tips for Communicating with Your Insurance Company

How you communicate with your insurer can shape the outcome of your claim. Clear, documented, and measured communication protects your rights and keeps the process on track.

Communicate Smarter

• Report your claim promptly and record the claim number.
• Keep a written log of every call, including names and dates.
• Put important communications in writing whenever possible.
• Be honest and factual, but do not speculate or guess.
• Do not admit fault or downplay the extent of your damage.
• Read everything before you sign, especially releases.
• Provide requested documents promptly and keep copies.
• Do not accept the first offer if it seems low.
• Ask for explanations of any denial in writing.
• Know that you can hire your own representation at any time.

Insurers handle claims every day; most policyholders do not. That imbalance is exactly why representation helps. Crossroads Insurance Recovery Advocates manages all communication with your insurer so nothing you say is used to reduce your claim.