Our Team Leaders

"Partner at Crossroads and a public adjuster since 2018. Grew up around public adjusting and large property losses, developing an early understanding of the claims process. Previously served as Quality Control Director before leading the firm with a focus on AI-driven innovation, operational excellence, and strong client results. Specializes in large loss fire claims."

"Veteran public adjuster with more than three decades in the property claims industry. Has worked major residential and commercial losses across 20+ hurricane events and 30+ flood events. An early partner and longtime leader at Crossroads, Dale also serves as President and Elected Commissioner of Harris-Fort Bend Emergency Services District No. 100."

"Native Houstonian with nearly a decade in public adjusting. IICRC Certified Specialist who manages the Contents Department, ensuring meticulous documentation, precise valuation, and aggressive advocacy to secure maximum replacement cost for damaged assets. Also oversees internal operations including payroll and data entry, mentoring a high-performing team while working directly with policyholders on inventory assessment and settlement negotiations."

"U.S. Marine Corps veteran with eight years of service, including a tour in Afghanistan. Xactimate Certified (Levels 1 & 2) and Texas-licensed Public Adjuster. Specializes in navigating complex insurance claims with military-grade precision and a commitment to transparency and policyholder advocacy."

"Alfredo Alvarado brings an unparalleled depth of structural knowledge to the Crossroads team, rooted in over 30 years of adjusting, restoration, and custom home building. A dually licensed professional in the state of Texas, Al's background as a General Partner in custom home construction and a General Manager in fire restoration gives him a boots-on-the-ground understanding of structural integrity that few adjusters possess. Al specializes in the appraisal and negotiation of high-stakes losses, including structural collapses, business interruptions, and catastrophic floods. His career is defined by a commitment to the large loss discipline, a skill set he honed while representing major carriers before dedicating his life to policyholder advocacy."

"Licensed public adjuster with over seven years in the insurance industry and experience on both sides of the claims process. Specializes in roof damage from wind and hail, as well as flood, fire, and water losses. Develops comprehensive, well-documented claims to ensure all damages are fully captured and properly valued."

"Licensed Public Adjuster with experience on both sides of the claims process - as a carrier adjuster and as a policyholder advocate since 2018. Her dual perspective gives her a deep understanding of insurance company practices, which she uses to ensure homeowners receive fair compensation. Known for clear communication, thorough documentation, and unwavering client advocacy."

"Licensed All-Lines and Public Adjuster with eight years as a Technical Operations Manager and three years of hands-on claims experience. Specializes in wind, hail, and hurricane-related roofing claims from inspection through resolution. B.S. in Business Administration (Summa Cum Laude) from the University of Phoenix."

"Contents Adjuster with a background in insurance claims and residential construction. Former public adjuster for residential wind, hail, and storm damage claims. Fluent in English and Spanish, Juan brings practical insight into property conditions, repair scopes, and project evaluation to ensure thorough claim documentation and fair settlements."

"Brings 30 years of experience in the cleaning and restoration industry with multiple IICRC certifications. Has seen thousands of property losses from beginning to end. Known for his servant's heart when dealing with losses and his ability to empathize and negotiate on behalf of policyholders."

"B.S. in Criminal Justice from the University of Mississippi. Brings investigative rigor and operational precision to property inventory, with a background in security management and retail redesign. Leverages expertise in loss prevention and meticulous record-keeping to ensure every client's personal property is accounted for with total accuracy."

"Michel Cortez is an Inventory Specialist dedicated to operational excellence and organizational precision. Born in The Woodlands, Texas, Michel brings a methodical and highly disciplined approach to every project she oversees. Specializing in the intricate management of assets and supply chains, Michel has built a career on the belief that a business is only as strong as its inventory is accurate. She excels at maintaining the critical balance between availability and efficiency, ensuring that resources are tracked, managed, and deployed with absolute reliability."

"Bella Palomares is the welcoming first point of contact for our office, dedicated to providing every client and visitor with a professional and warm experience. With a natural talent for organization and a proactive approach, she ensures the daily operations of our front desk run seamlessly. Known for her friendly demeanor and attention to detail, Bella manages everything from scheduling and client inquiries to internal administrative support with ease. Her ability to stay composed and helpful in a fast-paced environment makes her an essential part of our team's success."